Terms of Service

1. The Service

Grizzly provides tools for connecting advertising accounts, viewing advertising data, organizing budgets, and managing supported advertising settings.

Depending on the platform and enabled features, the Service may calculate budget allocations, adjust campaign budgets, or pause and re-enable campaigns.

Features vary by advertising platform, account configuration, permissions, and service availability. A connection to an advertising platform does not imply that all Grizzly features are supported on that platform.

Unless separately agreed in writing, Grizzly does not undertake to create advertising content, manage your entire advertising program, or deliver a specified business outcome.

2. Eligibility and account responsibility

You must be at least 18 years old and legally able to enter into these Terms.

You agree to provide accurate account information, protect your sign-in credentials, and promptly notify us of suspected unauthorized access.

You are responsible for the people you authorize to use your workspace and for assigning appropriate permissions. Workspace administrators may manage users, connections, and settings within the authority provided by the Service.

3. Authority over connected accounts

You may connect or manage only advertising accounts that you own or are authorized to administer.

If you act for a client or another organization, you are responsible for obtaining and maintaining the permissions needed for Grizzly to access its advertising information and carry out authorized actions.

You are responsible for complying with applicable laws, advertising-platform terms, and obligations to your clients, including any required notices or consents.

You must not provide credentials or access rights that you are not authorized to share.

4. Authorization for actions and automation

When you request an action or enable an automated feature, you authorize Grizzly to submit the corresponding changes to the connected advertising platform within the scope of that feature and your settings.

Authorized changes may include budget adjustments and campaign-status changes where supported.

Some features may re-enable campaigns after a budget condition changes. As described in the relevant feature, this may include campaigns paused directly in the advertising platform. Review the behavior and settings of a feature before enabling it.

You are responsible for reviewing your configuration and monitoring your advertising accounts. You may disable supported automated features or disconnect an account, subject to actions already submitted or in progress.

5. Reporting, budgets, and advertising outcomes

The Service relies on information supplied by third-party advertising platforms. That information may be delayed, incomplete, unavailable, or revised.

Changes submitted to a platform may take time to apply, may be rejected, or may have an uncertain result until the platform provides further information.

Budget settings, pacing calculations, and pause controls do not guarantee an exact spending limit. Advertising charges may continue to accrue before a change takes effect or before delayed reporting becomes available.

Grizzly does not guarantee any particular number or quality of leads, conversions, sales, cost savings, return on advertising spend, or other advertising outcome.

You remain responsible for advertising-platform charges and for reviewing the final settings and billing information maintained by those platforms.

6. Third-party services

The Service depends on third-party services, including advertising platforms and infrastructure providers. Your use of those services may be governed by separate agreements.

We do not control their availability, reporting, policies, pricing, or decisions. Changes to their APIs, permissions, access requirements, or terms may limit or interrupt Grizzly features.

Grizzly is an independent service. References to Google, Meta, or other platforms identify integrations and do not imply sponsorship or endorsement.

7. Customer data and privacy

You retain your rights in the data, settings, and other information you provide or authorize Grizzly to access (“Customer Data”).

You grant Grizzly permission to access, host, process, transmit, and display Customer Data as necessary to provide, secure, support, and maintain the Service and carry out your authorized instructions, subject to applicable law and platform restrictions.

This permission does not transfer ownership of Customer Data to Grizzly.

Our handling of personal information is described in our Privacy Policy (/privacy). If a separate data-processing agreement applies between you and Grizzly, that agreement governs the processing covered by it.

8. Acceptable use

You must not:

• Use the Service unlawfully or without the required authority.
• Access another customer's information or attempt to bypass access controls.
• Interfere with the security, integrity, or operation of the Service.
• Introduce malicious code or use the Service to commit fraud or abuse.
• Use the Service to evade advertising-platform restrictions or enforcement.
• Copy, resell, or make the Service available to others except as permitted by your agreement with us.
• Reverse engineer the Service except to the extent applicable law permits despite this restriction.

Using Grizzly as an agency to manage authorized client accounts is permitted, subject to your agreement with us.

9. Fees and payment

Any fees, billing schedule, payment terms, cancellation provisions, and refund terms will be disclosed in an order form, service agreement, or other offer you accept.

We will not begin charging for a paid service solely because you connected an advertising account.

Fees paid to Grizzly are separate from advertising spend and other amounts charged by advertising platforms. You are responsible for paying those platforms directly under your agreements with them.

If you participate in a trial or pilot, any applicable duration, limits, and charges will be communicated separately. Any conversion to a paid arrangement will follow the terms you accepted.

10. Grizzly's intellectual property

Grizzly and its licensors retain all rights in the Service, including its software, algorithms, designs, documentation, and branding, other than Customer Data and third-party materials.

Subject to these Terms and any applicable agreement, we grant you a limited, non-exclusive, non-transferable right to use the Service for your business purposes, including authorized management of client accounts.

If you voluntarily provide feedback, you permit us to use it to improve the Service without an obligation to compensate you. This does not give us permission to disclose your confidential Customer Data.

11. Service changes and availability

We may update the Service, add or modify features, or discontinue features.

We will provide reasonable notice of material changes that substantially affect your use where practicable. Some changes may need to take effect immediately for security, legal, or third-party platform reasons.

The Service may be interrupted by maintenance, technical problems, or events outside our reasonable control. Unless separately agreed in writing, we do not provide a service-level or uninterrupted-availability guarantee.

12. Suspension and termination

You may stop using the Service at any time and request account or workspace closure by contacting [email protected]. Any payment or cancellation obligations under a separate agreement continue to apply.

We may suspend or restrict access when reasonably necessary to address a security risk, unlawful use, a material breach of these Terms, a platform requirement, or non-payment under an applicable agreement.

Where practicable, we will provide notice and an opportunity to resolve the issue. We may act immediately when delay would create a material risk or violate a legal or platform requirement.

After termination, your right to use the Service ends. We handle retained information and deletion requests according to our Privacy Policy, applicable agreements, and legal or platform requirements.

13. What happens when you disconnect or stop using Grizzly

Disconnecting Grizzly or closing your account does not itself pause advertising campaigns, cancel advertising-platform charges, or reverse changes already applied.

Previously applied budgets and campaign settings may remain in effect until changed directly on the platform or through another authorized service.

Before disconnecting or ending your use, review your advertising accounts and make any changes needed for them to operate as you intend.

14. Disclaimers

To the extent permitted by applicable law, the Service is provided “as is” and “as available.”

Except as expressly stated in a separate written agreement, Grizzly disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or suitable for every advertising account or business objective.

Nothing in these Terms excludes a warranty or protection that applicable law does not permit us to exclude.

15. Limitations of liability

To the extent permitted by applicable law, Grizzly will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of or inability to use the Service.

This exclusion includes lost profits, lost business opportunities, and loss of goodwill to the extent they constitute those categories of damages.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any other liability that applicable law does not permit to be excluded or limited.

A separate written agreement may establish additional liability provisions applicable to your use of the Service.

16. Changes to these Terms

We may update these Terms from time to time. We will identify the current version by its effective date.

We will provide reasonable advance notice of material changes through the Service, email, or another appropriate channel, except where an immediate change is necessary for legal, security, or platform reasons.

Where required, we will ask you to accept the updated Terms before continuing to use the affected Service. Changes will not apply retroactively unless required by law or separately agreed.

17. General provisions

These Terms, together with any applicable order form or separate written agreement, govern your use of the Service.

If a separate written agreement expressly conflicts with these Terms, that agreement controls for the matters it covers.

If a provision is found unenforceable, the remaining provisions continue in effect. A failure to enforce a provision does not waive the right to enforce it later.

Nothing in these Terms creates a partnership, joint venture, employment relationship, or general authority for either party to bind the other. Grizzly's authority to act on advertising accounts is limited to the actions you authorize through the Service or a separate agreement.

Provisions that by their nature should continue after termination—including payment obligations already incurred, intellectual-property rights, disclaimers, and applicable liability limitations—will survive termination.

18. Contact

Grizzly Lab LLC
Email: [email protected]

For questions about these Terms, please include “Terms of Service” in the subject line.